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The day after the mailing
Three hundred letters go out, callbacks land the same day. The switchboard saturates, and a debtor who reaches nobody does not try three times.
After a mailing, the switchboard takes a wave nobody can absorb. Cantya answers at any hour, identifies the account, qualifies the intention and hands over to a collections handler.
No commitment, hosted in the EU. Up and running in about ten minutes.
"I got your letter, I can't pay it all at once. Can we spread it out?"
"I don't decide on instalment plans, but I'm noting your request. Is your account reference the one on the letter? A handler will call you back tomorrow."
"Yes, REF-88214. Mornings would be better."
At 8:06 pm, this call would have gone unanswered. Yet that is the moment the person was ready to settle.
A ballpark figure to start from, not a measurement: adjust it to fit your business.
The Premium plan covers this volume: €359 a month, 3 600 minutes included.
It only takes 3 jobs won a month for the subscription to pay for itself.
Three hundred letters go out, callbacks land the same day. The switchboard saturates, and a debtor who reaches nobody does not try three times.
People open their post on the way home. The window where they are ready to settle falls outside your office hours.
It ties up a handler for long minutes before anyone knows whether the account is even solvent. Some of these calls never reach an agreement.
This block is not a written promise: it is the configuration shipped with your trade, the one you find when your account opens. All of it can be changed.
« [votre nom] debt collection agency, hello. How can I help you? »
Your business name takes the place of the bracket, and you rewrite the whole sentence if it does not sound like you.
Cantya books appointments in Google Calendar and alerts you where you already are. The rest waits on your dashboard.
Callbacks arrive in waves, in the evening and on Saturdays. Cantya takes every call at once, with no queue and no extra staff to hire.
Reference, identity, intention: pay, arrange instalments, dispute. The handler calls back an account already qualified instead of discovering it live.
No instalment plan agreed, no discount, no discussion of a dispute's merits. It notes the intention and announces a callback. The decision stays with the agency.
Outbound calls follow the text you wrote, on the list you supplied. It does not decide on its own who to call or what to say.
Better said now than discovered later.
That is why Cantya does not collect. It answers, identifies the account, notes the intention and hands over. It does not negotiate, does not threaten, agrees to nothing. You read its script word for word before it goes live.
It stays level and never raises its tone. It takes the call, notes what is said and passes it on, without ever arguing the point. The handler calls back informed of the situation.
They still do. Cantya takes the sorting off their hands: identifying the account, understanding why the person is calling, noting what they are asking for. They keep what calls for judgement.
948 € 780 € a year
2 148 € 1 788 € a year
4 308 € 3 588 € a year
900 calls a month of about 4 minutes each make 3 600 minutes. Compare that with the plans above.
This is not a measured average, only a starting point to place yourself.
Create your account, set your greeting, listen to the result.
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